Privacy Policy

Effective date: July 27, 2026

This Privacy Policy explains how Chloris ("Chloris", "we", "us", or "our") collects, uses, stores, and shares information when you use the Chloris mobile app, website, invite links, and related services. Chloris is a plant care app for storing plant information, tracking care, uploading plant photos, and receiving AI-assisted plant identification and diagnosis guidance.

We aim to collect only the information needed to operate Chloris, keep accounts secure, provide subscriptions, improve reliability, and support creator referral links.

Who is responsible for your information

Chloris is operated by the Chloris app owner. For privacy requests or questions, contact us at chlorisapp.ai@gmail.com.

Information you provide

• Account and sign-in information. We receive basic account identifiers such as your email address, Supabase user ID, and, if you use Sign in with Apple, the identifier Apple shares with us.
• Profile information. You may provide a display name or other profile details inside the app.
• Plant information. This includes plant names, nicknames, rooms, notes, watering schedules, watering history, care history, saved diagnosis results, and related plant records.
• Photos. You may upload or capture plant photos for plant covers, identification, diagnosis, and scan history.
• Support messages. If you contact us, we receive your message, contact details, and any information you choose to include.
• Invite or referral codes. If you use a creator invite link or enter a creator code, we may store that attribution with your account.

Information collected automatically

• Subscription information. We receive subscription status, product identifiers, entitlement status, renewal events, trial status, and purchase metadata from Apple and RevenueCat. We do not receive your full payment card details.
• App and device information. We may process technical information such as app version, platform, basic device information, diagnostics, crash-related information, and security logs.
• Usage and diagnosis limits. We record successful AI diagnosis usage so free scan limits and Premium access can work.
• Website and invite-link information. When you visit chlorisplant.com or a creator invite link, we may record the page visited, invite code, time, referrer, user agent, and a hashed or otherwise minimized network identifier. We do not need to store raw IP addresses for referral reporting.

How we use your information

• To create, authenticate, and secure your account.
• To store and sync your plants, photos, watering logs, and notes.
• To process plant photos and return AI-assisted diagnosis results.
• To provide Premium features, free trials, subscriptions, and restore purchases.
• To enforce fair usage limits for free diagnosis scans.
• To provide support, troubleshoot issues, and improve reliability.
• To detect fraud, abuse, security incidents, or unauthorized access.
• To measure creator referral performance and calculate estimated creator commissions.
• To comply with legal, tax, accounting, platform, and App Store obligations.

Legal basis for users in the UK or Europe

Where UK GDPR or EU GDPR applies, we rely on the following legal bases:

• Contract. To provide the app, account, plant storage, subscriptions, Premium entitlement, and requested AI diagnosis results.
• Legitimate interests. To keep the app secure, prevent abuse, debug issues, understand referral performance, and improve the service, where those interests are not overridden by your rights.
• Consent. Where the app or your device settings ask for permission, such as camera or photo library access. You can change these permissions in your device settings.
• Legal obligation. Where we need to keep records or respond to lawful requests.

AI diagnosis and photos

When you ask Chloris to identify or diagnose a plant, the app sends the selected photo and relevant request information to our Supabase backend. The backend may send the photo and prompt information to OpenAI to generate a structured plant-care response. AI diagnosis results are guidance only and may be incomplete or incorrect.

Subscriptions and payments

Chloris Premium subscriptions are processed through Apple App Store billing and managed with RevenueCat. Apple handles payment processing. RevenueCat helps us verify purchases, free trials, renewals, refunds, cancellations, and Premium entitlement status.

Creator referrals and affiliate tracking

If you click a creator invite link or use a creator code, we may store that referral with your account. If you later start a trial or purchase Premium, we may use subscription event data to calculate estimated creator commissions. Creator reports should show aggregate or limited referral statistics, such as clicks, signups, Premium conversions, estimated commission, pending commission, and paid commission. We do not intend to show creators your full payment details or unnecessary personal information.

Service providers

We use service providers to run Chloris. These may include:

• Supabase for authentication, database, storage, and backend functions.
• OpenAI for AI-assisted plant diagnosis and identification.
• RevenueCat for subscription entitlement management and purchase event processing.
• Apple for App Store distribution, Sign in with Apple, device permissions, subscriptions, billing, and refunds.
• Cloudflare and website hosting providers for domain, hosting, security, and delivery of chlorisplant.com.

Sharing

We do not sell your personal information. We share information only when needed to operate Chloris, process subscriptions, provide AI diagnosis, maintain security, comply with law, enforce our terms, complete a business transfer, or provide creator referral reporting as described above.

International transfers

Chloris and its service providers may process information in countries other than where you live. Where required, we rely on appropriate safeguards such as contracts, data processing terms, or other lawful transfer mechanisms.

Retention

We keep information only as long as reasonably needed for the purposes described in this policy. Plant records, photos, and diagnosis history are generally kept while your account exists. Subscription, referral, security, tax, accounting, and legal records may be kept longer where needed for fraud prevention, dispute handling, reporting, or legal obligations. We may keep aggregated or de-identified information that does not identify you.

Account deletion

You can delete your Chloris account from within the app. Account deletion removes your account and associated app data, including plants, scan history, watering history, profile information, and uploaded photos, subject to limited retention where legally or technically necessary. Deleting your Chloris account does not automatically cancel an active App Store subscription. You must cancel subscriptions through your Apple App Store account settings.

Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, export, restrict, or object to certain processing of your personal information. You may also have the right to withdraw consent where processing is based on consent. You can manage camera and photo permissions in your device settings, edit plant information in the app, delete your account in the app, and contact us with privacy requests.

California and similar US privacy rights

We do not sell personal information. We do not intend to share personal information for cross-context behavioral advertising. If privacy laws in your state give you specific rights, you can contact us to exercise them.

Security

We use reasonable technical and organizational measures designed to protect your information. No online service can guarantee absolute security, so you should use a strong device passcode and keep your Apple and email accounts secure.

Children

Chloris is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to Chloris, contact us so we can review and delete it where appropriate.

Changes to this policy

We may update this policy from time to time. If we make material changes, we will update the effective date and, where appropriate, notify users in the app or through another reasonable method.

Contact

Questions or privacy requests? Email chlorisapp.ai@gmail.com.